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Credit & Replacement Policy

To qualify for credit or replacement of your Durabook Notebook System, the product must be determined by Durabook Customer Service Dept. as defective and meet the following criteria:

Complete System Credit/Replacement

Credit/Replacement/Repair:1-20 days from the original Durabook invoice date
Replacement/Repair:21-40 days from the original Durabook invoice date
Repair:41 days plus from the original Durabook invoice date     

Warranty Part(s) Replacement

For sending part(s) for replacement, please contact us with following information:

-         Model # of the system

-         Serial # of the system (for warranty verification)

-         Part(s) description


* An authorized RMA# must be issued by Durabook Customer Service Dept. for any type of return.

* This option is available for user-replaceable part(s) only. (Vary by model)

* All batteries are covered by a 1 year warranty.

* Extended warranty policy does not cover batteries and A/C adapters.

 
 

If your product qualifies for credit or replacement, please call our Customer Service Department at 510-492-0828 or 800-552-8946 to arrange for RMA process.