Credit & Replacement Policy
To qualify for credit or replacement of your Durabook Notebook System, the product must be determined by Durabook Customer Service Dept. as defective and meet the following criteria:
Complete System Credit/Replacement
Credit/Replacement/Repair:1-20 days from the original Durabook invoice date
Warranty Part(s) Replacement
For sending part(s) for replacement, please contact us with following information:
- Model # of the system
- Serial # of the system (for warranty verification)
- Part(s) description
* This option is available for user-replaceable part(s) only. (Vary by model)
* All batteries are covered by a 1 year warranty.
* Extended warranty policy does not cover batteries and A/C adapters.
If your product qualifies for credit or replacement, please call our Customer Service Department at 510-492-0828 or 800-552-8946 to arrange for RMA process.